Refund Policy

Last Updated: April 11, 2026

Overview

At TheLoops, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions under which we offer refunds for our subscription plans. Payments are accepted by card through Monobank, in cryptocurrency through Cryptomus, or by direct bank transfer to our Ukrainian sole proprietor (FOP) account.

Subscription Plans

TheLoops offers subscription plans that provide access to our video streaming platform features. Subscriptions do not auto-renew. When your subscription period ends, you will need to manually purchase a new subscription to continue using premium features.

Refund Eligibility

Full Refund

You are eligible for a full refund if:

  • You request a refund within 7 days of purchase

Partial Refund

A partial refund may be considered if:

  • You request a refund between 7 and 14 days after purchase and there are documented technical issues on our side that prevented you from using the Service

No Refund

Refunds will not be granted in the following cases:

  • Requests made more than 14 days after purchase
  • Violation of our Terms of Service
  • Account terminated due to abuse or prohibited activities
  • Change of mind after the 7-day refund period

How to Request a Refund

To request a refund, please follow these steps:

  1. Send an email to support@theloops.live with the subject line "Refund Request"
  2. Include your account email address, date of purchase, and reason for the refund request
  3. Our team will review your request and respond within 3-5 business days

If your refund is approved, it will be issued through the original payment method — back to the card via Monobank, via Cryptomus, or by reverse bank transfer — within 5-10 business days.

Cancellation

You can cancel your subscription at any time:

  • Online: Log in to your account at theloops.live/app and manage your subscription settings.
  • Email: Contact us at support@theloops.live
  • Cancellation takes effect at the end of your current billing period
  • You will retain access to premium features until your subscription expires
  • No partial refunds are given for unused time within a billing period. See the Refund Eligibility section above for full refund conditions.

Chargebacks

We encourage you to contact us before initiating a chargeback with your bank or payment provider. Chargebacks create additional costs and may result in your account being suspended.

If you are experiencing an issue, please reach out to our support team first and we will do our best to resolve it quickly.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective when posted on this page. The updated policy will apply to all purchases made after the effective date.

Contact Us

If you have any questions about our Refund Policy, please contact us: